Concerning Declined Orders

You will receive a refund immediately if you have placed an order and we decline it. Declined orders are often deemed inappropriate by the online doctor or the on-site pharmacist. All refunds made by the company are credited through the use of the initial payment technique. Similarly, the refund process may take up to 5 to 7 working days. The exact timeframe of the refund may vary as it depends on the supplier of your card.

Process of Returning Medicine(s)

Our company does not accept any type of returns concerning any medicine. This is because, according to the law, the reuse of medication is forbidden. This does not necessarily mean that opened medication is unreturnable. In fact, packs of medication that have left the premises of the company fall under that category, too. Returned medicine from any entity must be disposed of in the instructed manner by a licensed pharmacist within 30 days.

As far as cancellation goes, you are entitled to the cancellation of orders as long as the medication has not left the company grounds. However, keeping in mind that the returned medication is to be disposed of by the chemist within 30 days of it being returned, you may not be entitled to a refund. Medication in sealed boxes needs to be disposed of, too. Due to this law, our company may not be able to agree to refunds on returns.

However, under circumstances that you were not able to receive your order or are having your medicine redelivered to a different address through the use of our messenger services, your ordered medication will be delivered to the same or alternative address. However, in order to ensure the completion of the redelivering process, the medicine must be returned to the company within a 30-day window.

Consumer Protection Regulations

According to the Distance Selling Regulations, also commonly referred to as Consumer Protection Regulations 2000, under the following conditions, a customer loses their right to withdraw their order:

Exceptions to the Right to Withdraw Order

The customer's right to withdraw an order is not applicable if we decide otherwise. The right to revoke must be renounced through a contract. There must be an official notice of withdrawal in accordance with regulation 10 in deference to contracts.

Furthermore, the right to withdraw an order is not applicable if the supply of merchandise is customised in any manner or which, by knowing the merchandise's nature, is considered to be unfit to be successfully returned. In addition, if the merchandise is vulnerable to deteriorating in quality or quick expiration, it can not be returned.

With respect to this law of exemption, the customer does not have the right to cancel or revoke an order. Considering the respect we have for our customers and the company's promise to provide convenience, we have added a clause that our customers may be able to benefit from. In terms of the consideration conducted by the company in relation to these exact terms and conditions, the customer maintains the right to cancel the order as long as the package has not yet been posted or left the premises of the company.

Returning Goods by Post

If you wish to return your order via post, you are required to pack them up in the same manner posted to you. The packaging must be adequate and must contain basic information, like your full name, address, and order number on the package.

Spoiled or Incorrect Goods

If the order you placed has reached you improperly or is spoiled or incorrect, contact us by using the appropriate methods we have mentioned on our website. You must report the damaged goods within 10 days of receiving said goods. Once you have contacted our customer care, the goods will either be reimbursed or substituted.

Damaged Goods

The Consumer Rights Act states that customers are entitled to a fiscal return on goods damaged during shipping or before they leave the company's premises. The fiscal return is only valid for about 30 days. Once you have sent back the damaged goods, you will receive a full refund.